Return & Refund Policy

Return & Refund Policy – Sanket Electrotech

Effective Date: September 29, 2025

Thank you for shopping at Sanket Electrotech. We want you to be confident in every purchase. 
This policy explains when and how you can return items and receive a refund or replacement.

1) Return Window
- You may request a return within 7 days of delivery.
- The item must be unused, in original packaging, with all accessories, manuals, and warranty cards.

2) Eligibility & Condition
A return is eligible if:
- The product is unused / uninstalled, free of scratches or dents.
- All labels (including serial/IMEI, if any) are intact.
- You obtained a Return Authorization (RMA) from us before shipping the item back.
- Items returned without an RMA or received in non-resalable condition may be rejected or charged a restocking fee (up to 15%).

3) Non-Returnable Items
- Custom-built control panels, specially procured items, or items marked “Non-returnable.”
- Opened semiconductors / IGBTs and ESD-sensitive parts not returned in sealed, anti-static packaging.
- Installed electrical/electronic items showing signs of use or wiring.
- Clearance or final sale items.

4) Damaged, Defective, or Wrong Item
- If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos/videos of the outer box, shipping label, and product.
- We will arrange replacement or refund after verification.

5) How to Start a Return
- Email support@sanketelectrotech.com with your Order ID, product name, reason, and photos/video (if applicable).
- Once approved, we’ll share an RMA number and return instructions.
- Pack the item securely (include all accessories and invoice).
- Ship using the instructed method or wait for our arranged pickup (where available).
- Share the return tracking number with us.
- Return shipping costs are borne by the customer unless the item is damaged/defective/incorrect on arrival.

6) Refunds
- After we receive and inspect the item, approved refunds are issued within 5–7 business days to your original payment method (e.g., Razorpay / Shopify Payments).
- Shipping charges, COD fees (if any), and non-refundable payment gateway fees are not refundable unless the return is due to our error.
- If a replacement is preferred, we’ll dispatch once the return is processed.

7) Exchanges
- Like-for-like exchanges are possible if stock is available. Otherwise, we’ll process a refund per this policy.

8) Warranty Support
- Products carry manufacturer or seller warranty as specified on the product page/invoice.
- For post-installation failures, we’ll assist with warranty diagnosis and service as per warranty terms.

9) Contact Us
Sanket Electrotech
📧 support@sanketelectrotech.com
📞 +91-9867689987
🏢 [Your full address here]